Frequently Asked Questions

Do I have to order online?

You are welcome to phone (27) 11 7051607 or email your order to us  ( and we will process it for you and email an invoice with banking details for payment. We are here to help make your buying process as easy and effortless as possible.

How long does it take to get my order?

We try and dispatch the same day if your order is received by 12 noon. Delivery then depends on where you live.

  • Major centres in JHB, KZN, PTA are delivered in 1-2 days. We can do same day deliveries on request when the order is placed before 10am.
  • Major centres in the Cape are usually delivered within 2-3 working days.
  • Outlying areas can take from 3- 7 working days for delivery.
  • We always send equipment via courier with delivery to your door.
  • Small accessory orders are sometimes sent via Pargo (to a nearby collection point) if your delivery address is in an outlying area.

Please feel free to call or email us to check on delivery times.

How do I know when to expect my order?

We will send you an email when your order is dispatched with the tracking number and the estimated delivery date.

Can you deliver outside SA?

We can deliver to Botswana and other neighbouring countries. Please email us for a special quote.

Can you dispatch to my office or a friends house?

Yes with pleasure. We will deliver to whatever address suits you best.

What happens if my order gets lost or broken en-route?

We take responsibility for your order until it is received by you.

How do I register my warranty?

Your invoice serves as your warranty. You do not need to do any online warranty registration.

Where can I get spares?

The most common spares are listed under the spares category. If the spare you are needing is not listed, please email or call us for further information